When my children were small and would misbehave around Christmastime, I would remind them that Santa was watching. This (usually) worked. These days, parents may use Elf on the Shelf who not only…
Kristine LewisDecember 17, 2021
Blog
In the midst of so many people suddenly thrust into the world of working from home, I’ve had a number of people ask recently how long I’ve been officing from…
Bryant RichardsonApril 14, 2021
I recently had the opportunity to talk about employee relations (ER) issues in the customer contact center with the Human Resources executive responsible for talent acquisition and organizational development for a Fortune…
Bryant RichardsonJuly 21, 2020
It was the best of experiences. It was the worst of experiences. Okay, that’s a little dramatic. It was actually a good customer experience with AT&T that followed a poor experience. I know, you…
Bryant RichardsonOctober 15, 2019