This month, as part of our ongoing series on employee experience, we focus on arguably the most important aspect of your employees’ journey – ongoing training! In our last blog…
Kristine LewisJuly 12, 2022
Blog
The right tools can transform Employee Experience – tools like AI, the composable desktop, self-service and PRB. Poor employee experience is likely the root of more bad customer experiences than…
Kristine LewisMay 18, 2022
At Real Blue Sky, we’re all about the customer experience, so it’s no surprise when we write directly about the customer experience. But after decades in the industry, we’ve seen…
Kristine LewisApril 6, 2022
Job aids give your employees the right information exactly when & where they need it, allowing them to provide a great customer experience. “We don’t rise to the level of…
Kristine LewisFebruary 24, 2022
Covid has changed customer expectations and experience. We think these 3 Responses to Pandemic-Related Consumer Behavior Changes will help brands adapt. “The times they are a-changin’.” Bob Dylan wrote those words…
Kristine LewisJanuary 25, 2022
Your customers are always watching, and their experiences with every level of your organization can have significant impact. When my children were small and would misbehave around Christmastime, I would…
Kristine LewisDecember 17, 2021
Many businesses are struggling to provide great CX despite shipping delays. There is no reason the challenges your business is currently facing with supply chain and shipping must ruin your…
Kristine LewisNovember 24, 2021
Sanely working at home day-in and day-out isn't easy. In the midst of so many people suddenly thrust into the world of working from home, I’ve had a number of…
Bryant RichardsonApril 14, 2021
I recently had the opportunity to talk about employee relations in the contact center in the process of growing their customer service team. The Human Resources executive responsible for talent…
Bryant RichardsonJuly 21, 2020
Recently I had a good social media customer experience - but one that was unnecessary and could have been avoided. It was the best of experiences. It was the worst…
Bryant RichardsonOctober 15, 2019