Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level. …
As we move into 2023, reflecting upon the last few years is essential. From a worldwide pandemic and social distancing to record-high inflation rates, supply chain issues, and staffing shortages,…
You probably know the lyrics to the Twelve Days of Christmas by heart! But, have you heard the tune - “twelve ways AI can make your customer’s holiday journey merrier?” …
What Your Brand Needs to Win This Holiday Retail Season Uncertainty Ahead As a brand, you are likely feeling some trepidation about the 2022 holiday retail season. Looking back on…
Let’s Talk About Gen Z If your brand hasn’t put considerable effort into incorporating Gen Z into your current business strategy, it’s time to re-evaluate! Gen Z currently makes up…
This is our final post in our series about employee experience! We have covered everything from tools, onboarding, to training. At Real Blue Sky, we know Customers Stay When Employees…
In our last blog post, we talked about how employee turnover rate can often be 100%+ annually in a contact center. It goes without saying – employee turnover can significantly…
Poor employee experience is likely the root of more bad customer experiences than are measured by most organizations. After decades in the industry, we have seen this countless times. So,…
Poor employee experience is likely the root of more bad customer experiences than are likely measured in most organizations. After decades in the industry, we have seen this countless times. …
At Real Blue Sky, we’re all about the customer experience, so it’s no surprise when we write directly about the customer experience. But after decades in the industry, we’ve seen…
An Employee Confidence & Customer Experience Booster “We don’t rise to the level of our expectations; we fall to the level of our training.” -Archilochus How you onboard new employees…
“The times they are a-changin’.” Bob Dylan wrote those words back in the early 60s, and now in 2022 I can’t help but wonder if anyone could’ve predicted just how much more the times would…