The 2021 Dilemma: How to Provide a Great Customer Experience Despite Shipping Delays and Supply Chain Shortfalls Holiday Hustle to Avoid Customer Hassles It’s no secret. Retailers in the United…
Kristine LewisNovember 24, 2021
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I recently had the opportunity to talk about employee relations (ER) issues in the customer contact center with the Human Resources executive responsible for talent acquisition and organizational development for a Fortune…
Bryant RichardsonJuly 21, 2020
It was the best of experiences. It was the worst of experiences. Okay, that’s a little dramatic. It was actually a good customer experience with AT&T that followed a poor experience. I know, you…
Bryant RichardsonOctober 15, 2019