Consider adding a fractional Chief Information Officer to your team if your small to mid-sized business or organization is looking to take your Information Technology capabilities to the next level. …
Bryant RichardsonFebruary 2, 2023
Blog
You probably know the lyrics to the Twelve Days of Christmas by heart! But, have you heard the tune - “twelve ways AI can make your customer’s holiday journey merrier?” …
Kristine LewisNovember 16, 2022
What Your Brand Needs to Win This Holiday Retail Season Uncertainty Ahead As a brand, you are likely feeling some trepidation about the 2022 holiday retail season. Looking back on…
Kristine LewisOctober 12, 2022
Let’s Talk About Gen Z If your brand hasn’t put considerable effort into incorporating Gen Z into your current business strategy, it’s time to re-evaluate! Gen Z currently makes up…
Kristine LewisSeptember 7, 2022
This is our final post in our series about employee experience! We have covered everything from tools, onboarding, to training. At Real Blue Sky, we know Customers Stay When Employees…
Kristine LewisAugust 9, 2022
In our last blog post, we talked about how employee turnover rate can often be 100%+ annually in a contact center. It goes without saying – employee turnover can significantly…
Kristine LewisJuly 12, 2022
Poor employee experience is likely the root of more bad customer experiences than are measured by most organizations. After decades in the industry, we have seen this countless times. So,…
Kristine LewisJune 15, 2022
Poor employee experience is likely the root of more bad customer experiences than are likely measured in most organizations. After decades in the industry, we have seen this countless times. …
Kristine LewisMay 18, 2022
At Real Blue Sky, we’re all about the customer experience, so it’s no surprise when we write directly about the customer experience. But after decades in the industry, we’ve seen…
Kristine LewisApril 6, 2022
An Employee Confidence & Customer Experience Booster “We don’t rise to the level of our expectations; we fall to the level of our training.” -Archilochus How you onboard new employees…
Kristine LewisFebruary 24, 2022
“The times they are a-changin’.” Bob Dylan wrote those words back in the early 60s, and now in 2022 I can’t help but wonder if anyone could’ve predicted just how much more the times would…
Kristine LewisJanuary 25, 2022